FREQUENTLY ASKED QUESTIONS |
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Is the online reservation service completely safe? |
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Yes, because it uses the business e-reservation system which guarantees that the entire process is encrypted and all data is kept secret. The client himself, upon finalizing the operation, can print his own voucher so there is no need for any network operator to enter into the process.
There is also no risk of cloning credit cards since the e-reservations is a company of high reputation and lond tradition in the electronic transacton market. |
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| What is the policy for canceling reservations? |
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Reservations may be canceled with up to 72 hours before the check-in date without any obligation to the client. After this period, he will be charged upon show. |
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| I am traveling on business, but I have to take my wife and children along. What are the rates for children? |
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| Children up to six years of age, accompanied by a parent, are exempt from rates (as long as they stay in the same apartment) |
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| Is breakfast included in the rate? |
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| Yes, in all hotels and flats in the network. |
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| Do all hotels have convention halls? |
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Yes, although sizes vary (consult individual units for more details). All halls are equipped with air conditioning, rear projector, television, vcr, and a black board.
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